UK Mainland Deliveries
Standard Delivery for orders under 2kg are sent via Royal mail 2nd class signed for service @ £4. Please allow 5-7 working days from time of dispatch confirmation. This time is allocated to avoid disappointment. We aim to dispatch all orders within 1 working day of purchase confirmation.
Orders from 2 – 5kg are sent via various couriers to UK mainland addresses. due to us using couriers, there is a higher charge of £7 (as of 01/08/2020).
Free Drop service
Currently we run a free drop service operating in the PE11, PE12, PE20, PE21 on Wednesdays only, and E4, E10, E11, E17, IG8, N17 and N18 on Sundays only. By choosing these free options for delivery, A person needs to be available to accept it. If delivery is attempted but no one is in, then an attempt will be made the next corresponding free day for that zone. Minimum order is £10. Driver will correspond with customer so as not to miss each other.
Orders from Europe and Rest of the World
Orders made from Europe and Rest of the world will be sent via Royal mail Standard for service up to 2kg of which orders should be received within 7-10 working days from dispatch confirmation. for Larger orders, please contact us so we can find a cost effective but reputable delivery service solution
You being happy with our products and services are of the utmost importance to us and if you receive a damaged or faulty product from us, you are entitled to request a refund within 30 days of purchase. In order to pursue, please confirm the item(s) have met the requirements of our returns policy. Please see our returns policy below
Returning an Item/Returns Policy
Due to the nature of our products and for hygiene reasons, our products can only be returned in original packaging, unopened, unused and (if applicable) with seals intact. Please contact us by phone or email stating the issue and how you would like to proceed so no delay will occur. Returns will not be accepted if these requirements are not adhered to. The return address can be found on the product but also below. Refunds will be issued within 48 hours of us receiving the returned items.
P.O Box 1228
Tel: +44 (0)203 691 5438