Delivery

UK Mainland Deliveries

Under 2kg

Standard Delivery for orders under 2kg are sent via Royal mail.  Please allow 5-7 working days from time of dispatch confirmation.  This time is allocated to avoid disappointment.   We aim to dispatch all orders within 1 working day of purchase confirmation (excluding made to order items).

Over 2kg

Orders from 2kg up are sent via various couriers to UK mainland addresses. due to us using couriers, there is a higher charge.

 

Orders from Europe and Rest of the World

Orders made from Europe and Rest of the world will be sent via Royal mail Standard for service up to 2kg of which orders should be received within 7-10 working days from dispatch confirmation.  for Larger orders, please contact us so we can find a cost effective but reputable delivery service solution

UK Free Drop service

Currently we run a free drop service operating in the Waltham forest area (E4, E10, E11, E17, IG8, N17 and N18) on Sundays only (Delivery dropped before 8am) and in Lincolnshire postal codes of PE11, PE20, & PE21 on Saturdays only (dropped between 3.30-5pm).  By choosing the free options for delivery, A person needs to be available to accept it.  If delivery is attempted but no one is in, then an attempt will be made the next corresponding free day for that zone.  Minimum order amounts apply.  Driver may correspond with customer so as not to miss each other.

Free delivery on Orders over £40

There is an option of free delivery on orders placed over £40 in the UK.   To take advantage of this , please choose this option when it appears during the check out process. 

 

Returns

Returning an Item/Returns Policy

Due to the nature of our products and for hygiene reasons, our products can only be returned in original packaging, unopened, unused and (if applicable) with seals intact.  Please contact us by phone or email stating the issue and how you would like to proceed so no delay will occur.  Returns will not be accepted if these requirements are not adhered to.  The return address can be found on your purchased product but also below.   Refunds will be issued within 48 hours of us receiving the returned items.

Returns Address

Bandalé Ltd

P.O Box 1228

Spalding

PE11 9GJ

United Kingdom

Email: info@bandale.com

Tel: +44 (0)203 691 5438